Processing Time:

• Orders received will be processed within 2 business days, excluding the weekends and public holidays. 

 

Delivery Time:

Delivery times vary depending on your location, but it usually takes:

• 3 to 5 days within Singapore.

• 10 to 14 days for internation destinations, excluding custom clearance in your country. Import tax may apply in the destinated country, which buyers are responsible to pay for the charges.

 

Shipping Costs:

• Standard shipping using xxx within Singapore is SGD5.00.

• International shipping using xxx is SGD15.00.

 

Payment Methods:

• We accept credit card payments through PayPal. Credit cards include Visa, Mastercard, Diners and American Express.

 

Direct bank account transfers:

• Using PayLah and PayNow through DBS Bank.

 

Product Availability:

• While we strive to maintain accurate inventory levels, sometimes items may be out of stock.

• We will notify you if an item is unavailable and provide options for similar products.

 

Return & Refund Policy:

Timing for Return:

• You may return eligible items within 30 days of receiving your order for a full refund.

 

Return Conditions:

• Items must be in their original packaging, unused, and in sellable condition.

• Shipping costs for returns & refunds will be responsible by the customer.

 

Exceptions:

• Personalized and/or custom-made items, may not be eligible for returns.

 

Refund Process:

• Once the returned item is received, refund for payment made via direct bank account debiting will be processed within 7 to 14 business days. Refund for credit card payments will be within 14 to 30 days.

 

Damaged Item Policy:

• If you receive a damaged item, please contact us within 7 days of delivery with photos of the damage.

• We will replace the damaged item at no additional cost, depending on availability.

 

Contact Information:

• For any questions regarding your order or our store policies, please contact us at info@beadsrelated.com